The Northridge Group is a leading management consulting firm specializing in customer experience, quality monitoring and business process transformation. Our consultants partner with your teams to produce valuable operational assessments that solve critical issues through actionable strategies. Northridge provides professional services for the Fortune 200 in healthcare, telecom, financial services, travel, and transportation, as well as key government agencies.
Consultants at The Northridge Group joined our firm after serving in leadership positions at leading global enterprises in the industries we serve. Our depth of knowledge and hands-on industry experience sets Northridge apart from our competitors and uniquely qualifies us to provide our clients with exceptional consulting services that deliver bottom line business results.
Each of our engagements is led and performed by dynamic senior-level consultants – many with 20-25 years of industry experience – allowing you to communicate with our team on a peer-to-peer level. We have a broad network of resources to manage large-scale business challenges you face, keeping our team nimble enough to address our client’s evolving needs.
At Northridge, we push boundaries and encourage innovation, without losing sight of organizational realities and limitations. The result is pragmatic solutions that can be implemented to drive measurable and sustainable improvements in profitability and productivity. For us, an additional measure of success is ensuring that our clients have the means to sustain the outcomes of our engagement long after we are gone.
When you work with Northridge, you enjoy direct access to senior consultants and executives who are experienced in the challenges you face and partner with your organization to solve complex business issues. True team players, we immerse ourselves in your business and act as an extension of your core team. And since we staff teams on a project basis, we can match our team’s experience with your unique business requirements.
Specialties
Business Process Analysis, Multi-Channel Practice, Expense Management & Optimization, Mobile Solutions, Strategic Sourcing, Telecom & Technology Strategy, Service Provider Solutions, Customer Experience Solutions, Quality Monitoring, and Contact Center Management
As a certified women-owned business, we are committed to diversity and inclusion. Our company culture is grounded in our core values of service, collaboration, integrity, and innovation.
We are also a GSA PSS (MOBIS) federal government schedule holder, allowing us to support various local, state and federal agencies.
