Kepner-Tregoe’s Advanced Incident & Problem Management plugins for ServiceNow give your team the tools to make major incidents minor, avoiding unnecessary guesswork on the path to getting extraordinary results such as; Reducing MTTR by 50%, improving first call resolution by 40%, increasing customer satisfaction to over 90% and reducing service and support delivery costs.
Your Incident and Problem Management teams gather more facts with less documentation. They’ll follow a roadmap giving them a common approach prompting them to ask key questions at critical times. They’ll get to cause faster while continually improving their troubleshooting skills.
Kepner-Tregoe empowers organizations through a proven, structured approach to problem-solving. As the leader in problem-solving, KT has helped thousands of organizations worldwide solve millions of problems through more effective root cause analysis and decision making skills.
