Teleopti 11/01/2018

Teleopti Talks Tech: Artificial Intelligence (AI) & Workforce Management (WFM)


In this 5 minute film Teleopti's CTO, Mattias Engblom, and Technical Lead, Robin Karlsson discuss: What does AI really mean for WFM -  for software-performance and user experience? What proves the most interesting about developing AI tools? What are the challenges? 

Teleopti is a top, global provider of workforce management software, offering a world-class WFM solution that is sophisticated, localized and easy to use. As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices, and retail stores improve customer service, employee satisfaction, and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.

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