CloudCherry Pte Ltd.

Salt Lake City Utah 84101

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CloudCherry + Salesforce: The Future of Customer Experience & Engagement

CloudCherry + Salesforce: The Future of Customer Experience & Engagement

Arm your Salesforce CRM with the power of experiential data through CloudCherry's real-time Customer Experience and Voice Of Customer platform.Great Customer Experience is a collaborative...

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The Complete CEM Platform, Minus The Complexity

    Contact Information

  • Company Name
  • CloudCherry Pte Ltd.
  • Online Social Profiles
  • Phone Number
  • 385-290-1395
  • Location
  • 48 W Market St
    Salt Lake City, Utah, 84101
    United States

    Resource Profile

About CloudCherry Pte Ltd.

CloudCherry's Customer Experience Framework

Our Customer Experience framework is a proven approach to rolling out CX programs for large global organizations, enabling the best response rates, actionable insights and business results. We enable organizations to create customer journey maps, identify the right touchpoints and channels, provide training on best practices, and create program alignment within the organization to analyze and identify key consumer insights for effective decision making and monitoring program efficiency.

designManaging customer experience happens through deliberate design, not by chance. Our Customer Experience framework helps organizations design the mechanism to track the experience encompassing multiple touchpoints and channels that are relevant and contextual to the consumer.

Visualize and design the entire customer journey and assess omnichannel experiences that turn customers into loyal evangelists.

Let all roads lead to delight

Customer interactions have become highly complex today. To keep up, organizations need to talk to customers across multiple touch points proactively.With CloudCherry, map these complex customer journeys, capture data at every touchpoint, and understand customer expectations at a granular level to deliver delight.

Be there, or be square

Today’s complex customer journey has multiple digital and physical interactions. To ensure that you engage with customers at every point along the mapped customer journey, what you need is to be Omni-channel.We give you an industry-leading 17 channels to listen to customers. So, whether it’s online, at any of your locations, or during delivery, you're leaving no interaction untouched.

Keeping it real (time!)

Every moment you lose is potentially a customer (or many) lost to your competition. Time and ease of getting to great data are what matters today.CloudCherry is all about real-time. From getting started, to setting up questionnaires, discovering insights, scaling to multiple geographies, integrating with other business tools – it all happens now.

One view to rule them all

Great Customer Experience is a collaborative effort. Approach it in silos and all you get is disconnected data sets with no possible way to make sense of it.CloudCherry is about data from everywhere, for everyone. Our API integrations with popular Systems of Record and business tools are delightfully seamless. And getting a 360-degree view of your customers has never been easier.

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