Teleopti

Technology/Software/Programming
Greenwood Village Colorado 80111

+1 855-215-1067

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Teleopti Business Solutions


What came first the chicken or the egg? Happy customers or happy employees?

Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came...


Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

Making life easier for customers is the first step towards brand loyalty and business success.  Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort...


Embracing Digitalization: The Future of Customer Service is Now

WHITE PAPER| DIGITALIZING CUSTOMER SERVICE When we say digitalization, to give that a clearer meaning, it is how we use digital technology to enhance every kind of experience,...


Teleopti Videos


Teleopti Talks Tech: Artificial Intelligence (AI) & Workforce Management (WFM)

Teleopti Talks Tech: Artificial Intelligence (AI) & Workforce Management (WFM)

In this 5 minute film Teleopti's CTO, Mattias Engblom, and Technical Lead, Robin Karlsson discuss: What does AI really mean for WFM -  for software-performance and user experience?...


Humanize the Workplace with MyTime Mobile App

Humanize the Workplace with MyTime Mobile App

Lucy has a fun party to go to tonight. She also has a problem. There's no time to buy a birthday present for the party... Lucy's already on her way into work, so how to find...


Workforce Management with Teleopti

Workforce Management with Teleopti

Teleopti WFM is a world-class next generation workforce management solution that encompasses all you need to forecast demand, automate agent scheduling and optimize your customer experience....


Teleopti Business News


Teleopti Invited onto Cisco SolutionsPlus Program

Cisco customers and partners now can access a best-of-breed cloud workforce management solution on the Cisco Systems global price listTeleopti, a global provider of workforce management...


Teleopti & PeakView Enable Exceptional Customer Experiences with New Partnership

Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti...


Teleopti Receives Patent for Chat Staffing Algorithm

Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planningTeleopti, an industry leader for cutting-edge, user-friendly...


Teleopti Leads the Cloud WFM Space

    Contact Information

  • Company Name
  • Teleopti
  • Online Social Profiles
  • Phone Number
  • +1 855-215-1067
  • Location
  • 5619 DTC Pkwy
    Suite 910
    Greenwood Village, CO 80111
    United States

    Resource Profile

More About Teleopti

Teleopti is a top, global provider of workforce management software, offering a world-class WFM solution that is sophisticated, localized and easy to use.

As the largest “best-of-breed” vendor, Teleopti focuses on helping contact centers, back offices and retail stores improve customer service, employee satisfaction and profitability – through optimized, automated forecasting and scheduling with cutting-edge features to empower and engage employees.

Founded in 1992, Swedish-established Teleopti has customers in over 85 countries, numerous offices around the world and a comprehensive global network of partners.

Specialties

Workforce Management Software, Employee Engagement, Customer Experience, Gamification, Mobility, and Contact Center Software

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