Workforce management is key in driving customer service operations, through processes like forecasting, planning, scheduling, reporting and performance analysis. However, mismanagement of any of these key areas can lead to inefficiencies and employee dissatisfaction. Join this webinar to hear from WFM experts on where lie the biggest pitfalls when it comes to workforce management, as well as their tips and tricks for solving them.
In this round-table style discussion, we'll cover common areas of the workforce planning and management process, including:
