Posted by Teleopti on 10/19/2018 Technology-Software
Live Webinar - Gen Z & AI: Get Phigital with Customer & Employee Expectations

Live Webinar - Gen Z & AI: Get Phigital with Customer & Employee Expectations

Online Webinar
Online Webinar

Start Time
12: 00 PM
End Time
1: 00 PM
Start Date
11/14/2018
End Date
11/14/2018

Vital to business adaption, survival and success is understanding the social and technological trends that are driving change, and who is leading them. Meet Gen Z, the up-and-coming generation.  Different from their millennial predecessors, Gen Zers are quickly becoming powerful influencers both as consumers and as employees.

Join Customer Experience & Contact Center Industry Analyst, Sheila McGee-Smith, as she discusses who exactly Gen Z is and how to delight Gen Z as a customer and prepare for them as an engaged part of your workforce.

This webinar will explore what a ‘Do-It-Yourself’ attitude really means for customer and employee care, along with digging into FOMO, phigitalization, the gig economy and other new terms for business. Sheila will also unearth the emerging role of Artificial Intelligence in supporting customer and employee experiences, especially with a generation that sees AI as an attainable, assistive option, rather than something that replaces them. Learn how taking platforms and solutions to the cloud can help companies and their evolving workforce succeed, at a faster rate.

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