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Teleopti B2B Industry Solutions


Embracing Digitalization: The Future of Customer Service is Now

WHITE PAPER| DIGITALIZING CUSTOMER SERVICEWhen we say digitalization, to give that a clearer meaning, it is how we use digital technology to enhance every kind of experience,...


Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

Making life easier for customers is the first step towards brand loyalty and business success.  Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort...


Real-Time, Cloud WFM Enables Fast Growth at Support Services Group

Support Services Group is a Texas-based business process outsourcing (BPO) partner that offers a wealth of services on behalf of clients in sectors as diverse as retail, restaurant,...


What came first the chicken or the egg? Happy customers or happy employees?

Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came...


Teleopti B2B Industry Solution Videos


Workforce Management with Teleopti

Workforce Management with Teleopti

Teleopti WFM is a world-class next generation workforce management solution that encompasses all you need to forecast demand, automate agent scheduling and optimize your customer experience....


Humanize the Workplace with MyTime Mobile App

Humanize the Workplace with MyTime Mobile App

Lucy has a fun party to go to tonight. She also has a problem. There's no time to buy a birthday present for the party... Lucy's already on her way into work, so how to find...


Teleopti Talks Tech: Artificial Intelligence (AI) & Workforce Management (WFM)

Teleopti Talks Tech: Artificial Intelligence (AI) & Workforce Management (WFM)

In this 5 minute film Teleopti's CTO, Mattias Engblom, and Technical Lead, Robin Karlsson discuss: What does AI really mean for WFM -  for software-performance and user experience?...


Teleopti Leads the Cloud WFM Space

    Resource Profile

About Teleopti

Teleopti, a Calabrio company, helps organizations empower their employees to provide outstanding customer service through our cloud-first workforce management (WFM) software. We are a global team of innovators and experts focusing 100% on WFM, enabling companies with user-friendly automation and optimization of omnichannel forecasting, scheduling, and people management. Teleopti WFM supports companies’ profitability by elevating operational efficiency, employee engagement, and customer experience. Since the start in 1992 we have grown our customer community to 100 countries, collaborating with partners worldwide, and today Teleopti WFM plans and empowers over 500,000 employees. For more information visit www.teleopti.com

Specialties

Workforce Management Software, Employee Engagement, Customer Experience, Gamification, Mobility, and Contact Center Software

Teleopti B2B Industry News


Teleopti Launches Cloud BI Tool, Insights, Helping Organizations Discover the Power of Their Data

Insights utilizes embedded Power BI from Microsoft empowering customers to develop intelligent insights and make dynamic decisions through interactive, flexible WFM reportingTeleopti,...


Teleopti Listed as Fastest Growing Workforce Management Vendor in North America in Pelorus Associates’ Market Report

Cloud-based offering and international customer support underpin Teleopti’s growth in Workforce Management market across North America and EMEA.Teleopti appears as the fastest...


Support Services Group deploys Workforce Management to increase productivity and support business growth

December 4, 2018 - Teleopti today announced that Support Services Group has successfully deployed the company's cloud-based Workforce Management (WFM) technology to schedule over...


Teleopti Invited onto Cisco SolutionsPlus Program

Cisco customers and partners now can access a best-of-breed cloud workforce management solution on the Cisco Systems global price listTeleopti, a global provider of workforce management...


Teleopti & PeakView Enable Exceptional Customer Experiences with New Partnership

Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti...


Teleopti Receives Patent for Chat Staffing Algorithm

Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planningTeleopti, an industry leader for cutting-edge, user-friendly...