Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came...
WHITE PAPER| DIGITALIZING CUSTOMER SERVICEWhen we say digitalization, to give that a clearer meaning, it is how we use digital technology to enhance every kind of experience,...
Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort...
Support Services Group is a Texas-based business process outsourcing (BPO) partner that offers a wealth of services on behalf of clients in sectors as diverse as retail, restaurant,...
In this 5 minute film Teleopti's CTO, Mattias Engblom, and Technical Lead, Robin Karlsson discuss: What does AI really mean for WFM - for software-performance and user experience?...
by Teleopti on 11/01/2018
Teleopti WFM is a world-class next generation workforce management solution that encompasses all you need to forecast demand, automate agent scheduling and optimize your customer experience....
by Teleopti on 08/22/2018
Lucy has a fun party to go to tonight. She also has a problem. There's no time to buy a birthday present for the party... Lucy's already on her way into work, so how to find...
by Teleopti on 10/07/2018
Teleopti, a Calabrio company, helps organizations empower their employees to provide outstanding customer service through our cloud-first workforce management (WFM) software. We are a global team of innovators and experts focusing 100% on WFM, enabling companies with user-friendly automation and optimization of omnichannel forecasting, scheduling, and people management. Teleopti WFM supports companies’ profitability by elevating operational efficiency, employee engagement, and customer experience. Since the start in 1992 we have grown our customer community to 100 countries, collaborating with partners worldwide, and today Teleopti WFM plans and empowers over 500,000 employees. For more information visit www.teleopti.com
Workforce Management Software, Employee Engagement, Customer Experience, Gamification, Mobility, and Contact Center Software
Insights utilizes embedded Power BI from Microsoft empowering customers to develop intelligent insights and make dynamic decisions through interactive, flexible WFM reportingTeleopti,...
Cloud-based offering and international customer support underpin Teleopti’s growth in Workforce Management market across North America and EMEA.Teleopti appears as the fastest...
December 4, 2018 - Teleopti today announced that Support Services Group has successfully deployed the company's cloud-based Workforce Management (WFM) technology to schedule over...
Cisco customers and partners now can access a best-of-breed cloud workforce management solution on the Cisco Systems global price listTeleopti, a global provider of workforce management...
Teleopti, a top, global vendor for workforce management (WFM) software and PeakView Communications, leading provider of cloud application solutions, have now partnered. Together, Teleopti...
Chat staffing algorithm continues thought leadership and innovation on best practices for omnichannel customer service planningTeleopti, an industry leader for cutting-edge, user-friendly...
