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Real-Time, Cloud WFM Enables Fast Growth at Support Services Group

Real-Time, Cloud WFM Enables Fast Growth at Support Services Group

Support Services Group is a Texas-based business process outsourcing (BPO) partner that offers a wealth of services on behalf of clients in sectors as diverse as retail, restaurant,...

Posted by Teleopti on 12/14/2018

Workforce Management Workforce Management Software Contact Center Productivity Software
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What came first the chicken or the egg? Happy customers or happy employees?

What came first the chicken or the egg? Happy customers or happy employees?

Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came...

Posted by Teleopti on 11/01/2018

Customer Satisfaction Using WFM Engage Customer Service Staff Workforce Management
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Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

Eight Tips to Minimize Customer Effort and Maximize Customer Satisfaction

Making life easier for customers is the first step towards brand loyalty and business success.  Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort...

Posted by Teleopti on 10/04/2018

Workforce Management Maximize Customer Satisfaction Reducing Customer Effort in Contact Centers
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Embracing Digitalization: The Future of Customer Service is Now

Embracing Digitalization: The Future of Customer Service is Now

WHITE PAPER| DIGITALIZING CUSTOMER SERVICE When we say digitalization, to give that a clearer meaning, it is how we use digital technology to enhance every kind of experience,...

Posted by Teleopti on 10/03/2018

Customer Service Workforce Management Digitizing Customer Service
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