Support Services Group is a Texas-based business process outsourcing (BPO) partner that offers a wealth of services on behalf of clients in sectors as diverse as retail, restaurant,...
Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came...
Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort...
WHITE PAPER| DIGITALIZING CUSTOMER SERVICE When we say digitalization, to give that a clearer meaning, it is how we use digital technology to enhance every kind of experience,...