With an aging population that is retiring later and later, we often find ourselves with several different generations in the workforce. In a manufacturing business today, we may see...
Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came...
The numbers in a typical B2B sales cycle are daunting. Imagine taking an average of 84 days to convert leads into opportunities. Then, it’s another 18 days to work these out...
The ability to manage your business’s cash flow could mean the difference between owning a thriving business or hoping it will survive from one month to the next. Dramatic...
How to Increase Marketing ROI & Sales with Qualified B2B Sales LeadsAccording to a recent study, pay-for-performance B2B sales leads produce a significantly higher ROI for marketers...
For years, IT solution providers have been touting how a company can benefit financially from software-as-a-service and other IT software solutions. Industry Week lists twelve advantages...
Call centers run on information technology. While most businesses today need technology to thrive, call centers are one of the few business entities that simply can’t function...
WHITE PAPER| DIGITALIZING CUSTOMER SERVICEWhen we say digitalization, to give that a clearer meaning, it is how we use digital technology to enhance every kind of experience,...
What Adhesive Works Best for Your Application? Did you know that there are five basic types of adhesive joints? Or that silicone adhesives are great for environmental protection?...