Making life easier for customers is the first step towards brand loyalty and business success. Magnus Geverts at Teleopti shares his eight top tips for reducing customer effort...
Call centers run on information technology. While most businesses today need technology to thrive, call centers are one of the few business entities that simply can’t function...
Tommy Palomäki at Teleopti considers the connection between happy customers and happy employees and suggests five ways to use workforce management to achieve both. What came...
Small businesses need to be leaner and meaner than their larger competitors if they want to have any hope of carving a niche for themselves in the marketplace. That often means adopting...
I. IntroductionWhat now?If you’re like many B2B marketers that may be what you’ve been asking yourself since implementing your latest marketing plan. So how do we...
The Debate Over Displaying Price Don't Display Prices Display Prices We don’t want our competitors to knowour pricing?Establishes you as a market leader causing...
GovWin IQ expands the volume of data for state, local and educational (SLED) government contracting leads Press-Release - Herndon, VA – February 15, 2018 – Deltek,...
The role B2B sales lead prospecting plays in helping a B2B manufacturer expand sales into a new industry market. Executive Brief An international P-O-P display manufacturer...
Your business needs a lot of resources in order to be successful — from the inventory, you carry to the facilities in which you store them. Yet perhaps no resource you could...